Rustdesk failed to connect to relay server.
Hello, i try to setup the server for an NGO.
Rustdesk failed to connect to relay server. 结果：客户端依旧提示 “Failed to connect to relay server”，原因尚未查明。 Aug 28, 2023 · Bug Description I'm having trouble connecting from a desktop PC 1 (Ethernet) to another desktop PC 2 (Wi-Fi). Logging Architecture RustDesk Server employs Apr 6, 2023 · Bug Description I've tried 2 set ups of RustDesk Server on my home network that has the follows machines: Ubuntu 22. com/pricing. Port is not required, 21117 port is used explicitly. The other one is pointing to my private rustdesk server. However, at the end of that time, I get, “Failed to connect via relay server: Timeout: Please try later”. I installed with the script, how can I start and stop services? The services use systemd so can be started and stopped using sudo systemctl stop|start|restart rustdesk-hbbs|rustdesk-hbbr e. 5, but the same issue persists. If it is only for office work demand, the traffic is around 100 K/s. I connect to windows and Linux daily using it. Both are running Windows 11. Aug 27, 2022 · The tutorial does explain how to secure your relay server so only the clients that have your key in them can use the relay server. It says unable to connect to relay. 04. 1 client and 1. Jun 17, 2025 · The RustDesk iOS client fails to connect to any remote targets, including Windows 11 and Android 11, when using a self-hosted RustDesk server. Home desktop client is configured with the internal IP address of the RPi. Aug 27, 2022 · RustDesk runs a public “relay server” which allows a client to connect to another PC which is behind a firewall without having to open ports on your choice of security gateway technology. 1版本编译，win10 22h2，被控端安装 直接连接，连接时控制端不断出现：连接被对方关闭，然后又自动连上（每隔1、2秒会重复一次），被控端没有出现 CM窗口，但重连一次会多一个rustdesk --cm线程。 server 的Log如下： [2024-09-05 15:25:45. In this scenario, I will get "cannot connect to relay server" error message. 10 -> 1. 3. sudo systemctl restart rustdesk-hbbs. 2. Install environment: docker (rustdesk/rustdesk-server:1) on nixos, both run on the same Introduction The RustDesk Client is used on devices to connect via our RustDesk Server either open source or Pro, it is available to download from GitHub. Searching this in the help file does not return any information. it goes if i check settings and then back. Error: "ID not found" What's the issue here and how to resolve it? Is there any way to directly connect to a client peer to peer without a server? The latency is worse than Teamviewer and AnyDesk Nov 4, 2023 · Connection Error - Failed to connect via rendezvous server #6287 Unanswered RalfRoemling asked this question in Q&A edited From my workstation inside the network, I can connect to every other workstation and server throuh rustdesk no problem. I can only install the RustDesk Relay Server if I use the server's IP address. I have one configured to the public server (nothing defined). Manual Config In the main RustDesk Client home Jul 31, 2022 · As soon as 1 client is on a different network and the relay server IP is updated to the public IP of the relay server, the connection always fails with the error: "Failed to connect to relay server: Please try later" 解决 RustDesk 无法连接中继服务器的问题，提供详细的排查步骤和解决方案。 When you start a connection from computer A to computer B, computer A contacts the ID server and requests to communicate with computer B. When the laptop was on the LAN, both computers connected to each other However, at the end of that time, I get, “Failed to connect via relay server: Timeout: Please try later”. I installed with the script, how can I view the Linux logs? The logs are stored in /var/log/rustdesk-server, you can view them using If I monitor either the client or remote network traffic, I see them periodically connecting with my hbbs server, but the traffic of the connection between client and remote just ain't happening via my hbbr server. Perfect TeamViewer alternative for secure, private, and customizable remote access. Jul 4, 2023 · Bug Description watch the attached video and logs. Hello, i try to setup the server for an NGO. From the client, I switch the relay ID. Jan 4, 2023 · Follow my thought process of how I resolved RustDesk not being able to generate an ID or make a connection to the free relay server. For a discussion on the issue you can see the link May 30, 2023 · The Relay service uses a random UDP port in the range 37000-37100 for communications, and the QoS service (which selects the best server to connect to) uses UDP port 7778. 1. Nov 28, 2023 · Hello, i try to setup the server for an NGO. com:21116: 请稍后再试”错误，以下是一些可能的解决步骤，这些步骤将帮助您诊断并可能解决连接问题。 Feb 26, 2025 · Bug Description It's been about a week or two since i noticed that my connections are slow and being relayed. The only down-side to this is it routes traffic through a custom server. Mar 28, 2025 · 用windows 客户端软件连接可以正常连接使用，通过 Web Client 连接提示：连接超时 点确定后会有提示 Failed to connect to rendezvous server compose. the local side has internet and the software says "ready". Mar 31, 2023 · 出现新的问题，在配置中继服务器时，客户端提示： ID服务器: Failed to solve There is a new problem, when configuring the relay server, client prompts: ID server: Failed to solve. But I'd like to use a subdomain. I should clarify that the computers are in different places and connected to different Jan 1, 2012 · Bug Description cannot connect id server when relay server is empty. I already change the ID and relay server to use local network IP or router's public IP. For information about deployment options, see Building and The problem I have is if I try to connect to Ubuntu from Windows, I get: "Failed to connect via relay server Please try later" However, I am able to connect as follows: Dec 10, 2024 · I have tried completely uninstalling and reinstalling RustDesk, deleting C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\RustDesk C:\Users\abc\AppData\Local\rustdesk C:\Users\abc\AppData\Roaming\RustDesk, cleaning the registry, and testing various versions from 1. If you intend to get support from other persons you’ll either have to input their server details or wait until RustDesk has resolved their DoS issues. ihredomain. exe excluded via split tunneling I am unable to share my phone screen. Aug 7, 2023 · Bug Description Good afternoon, at yesterday - stopped connecting to RustDesk network through some providers. Nov 16, 2023 · In the past (1. Some Recommendation, you can rent a cheap VPS and build and share it with your friends, or if you have unused computer/laptop and at least 1 non-shared IP address, you can build it on your home. Do you self host the server? I have not seen any issues with it. If i use LAN IP the connect. Wenn Sie noch kein DNS verwenden und SSL nutzen wollen, erstellen Sie einen DNS-Namen, z. Jun 21, 2022 · Outside the LAN, I am unable to connect to system using my relay server, which I have on a reverse proxy. Operating system (s) on local side and remote side Apr 23, 2024 · The issue I'm facing is as follows: Problem: While the local RustDesk server configuration seems successful, I'm unable to connect to the devices where I've installed and configured the RustDesk application. com:21116. Lately I've seen a lot of "failed to connect via relay server: timeout: please try later" and never connecting, even with retries. Also I would check if your on the same subnet. Unstable connection and "Failed to connect via rendezvous server: Please try later" on Windows server running RustDesk server User: For around 40% of the customers we have, when we connect via RustDesk, we keep getting Rendezvous errors. Nov 28, 2023 · In my case I had problems too with relay server, it was that my NAT router rule didnt work as it should with the server behind NAT, so had to change NAT rule for a HairPin NAT rule kind and now works right. The problem turned out to be Comcast blocking access to the relay servers. A few weeks ago I was having trouble connecting to my work computer from home. There are a number of ways to configure RustDesk Clients to use your own self-hosted server, we will cover some below. Sep 18, 2023 · With VPN on (I've tried multiple vpn providers) and even with hbbr, hbbs, and the server. Operating system (s) on local side and remote side iOS 14 -> Android 11 RustDesk Version (s) on local side and remote side 1. Sep 26, 2024 · I am running Rustdesk in Docker and have Traefik setup as a reverse proxy. B. PCs on my internal network) or using the relay server to connect to PCs outside my network, it always says the connection is unencrypted. Aug 26, 2023 · · rustdesk中继服务器的docker镜像使用-有手就行 阅读排行： 被 DDoS 攻击的一夜 仅一个 Python 文件，狂揽近 2 万 Star「GitHub 热点速览」 上周热点回顾（7. Jan 30, 2024 · Can you build into your relay/server app the ability to dynamically reduces a user's bandwidth once the server or data pipe is reaching a certain threshold because too many users are connecting? Basically: connection throttling. 9 server, i have license), after a couple of attempts it was possible to connect both client are configured to use the same relay server. So if you have access to a VPN; even a free one you can use it to test and see if I have all clients set to the ID/Relay server IP address and all clients have the box checked to "always connect via the relay" in the settings. 自定义客户端生成器（仅限 Pro 版本，基础计划或自定义计划） 您可以拥有自己的名称、徽标、图标、配置、签名等。 目前支持 Windows X64、Mac Arm64 / X64、Linux、Android Arm 64。 视频 2. Oct 11, 2016 · Getting the message "Failed to connect to relay server", what do I do/check. The fix for me was to turn off the firewall on win10 at home: Settings : (search for "firewall") Oct 3, 2024 · Weird requests to an uknown relay server undocumented in network requirements - "Failed to connect to relay server" #9553 Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Install environment: docker (rustdesk/rustdesk-server:1) on nixos, both run on the same I'm running Rustdesk self-hosted servers on a RPi 4. "Connection ErrorFailed to connect via relay server: Failed to connect to relay server: Please try later" But if run VPN connect (OpenVPN, Ouline, etc. rustdesk. May 12, 2023 · In this scenario, I will get "cannot connect to relay server" error message. I expect growing pains here and there and am sad to see workflow got busted with the recent update. yaml 文件配置 services: rustdesk-server-s6: container_name: rustdesk-server-s6 image: lejianwen/rustdesk-server-s6:latest # 非官方镜像 ports: Is it a problem with my client? Or the relay server is disable？It say "Failed to connect to rs-ny. It's also possible that the rustdesk service isn't running (not sure how, but Yeah). Tailscale is installed and working on all devices (regularly used for SMB protocol access). So it contacts the rustdesk server directly over the lan. net. Then I use PC2's client to connect PC1's client, it show Connection error: "Failed to connect via relay server: Failed to connect to relay server: Please try later"; if I use PC1's client to connect PC2's client, it 概述 有多种方式可以配置 RustDesk 客户端使用您自己的自托管服务器，我们将在下面介绍一些方法。 1. Some have suggested the session Jun 21, 2022 · My initial issue was I was trying to reverse proxy RustDesk like my many other microservices, until I realized I had to actually port forward ports 21115-21119 and not use 80 and 443 like the other microservices. rendevouz and relay are explicitly configured everywhere. When I switch to the private relay server, I can't connect to the private PC at home. Currently, Windows X64, Mac Arm64 / X64, Linux, Android Arm 64 are supported. I found a way to make RustDesk work! *** (no relay server required) *** RustDesk Host [Settings] -> Security -> (Unlock Security Settings) ==> Enable Direct IP Access ==> Port: xxxxx LAN Router Go to your router and configure port forwarding using your [xxxxx] port to your RustDesk host. 899695 +08:00] INFO [src\\rendezvous_mediator. It's running Ubuntu 22. When you’re deploying RustDesk server on your home network or any other network environment that is behind a NAT firewall, the RustDesk server and your clients MUST either: A: Use the local ip addresss to access each other OR: B: Have a firewall that supports and has enabled the NAT Loopback. On my LAN, I can connect to other pc's without a problem, hoewever, when I enable Relay, or try to connect from the outsid Feb 5, 2024 · I should then be able to connect. Apr 1, 2024 · However, as soon as I want to connect to the Windows Server from an external RustDesk Client and vice versa, there is no connection being established. 32 to 1. The information covers both the Rendezvous Server (hbbs) and Relay Server (hbbr) components, explaining where logs are stored, how to access them, and techniques for diagnosing problems. Ports 21115-21118 TCP and 21116 UDP on the router are set 4eb9da2dc460 rustdesk/rustdesk-server-pro "hbbr" 5 seconds ago Restarting (1) Less than a second ago hbbr 0cc5387efa8d rustdesk/rustdesk-server-pro "hbbs" 8 seconds ago Up 7 seconds hbbs root@hz:~# sudo docker images Apr 18, 2025 · Configuration Relevant source files This page provides a comprehensive overview of the configuration options for the RustDesk server components. com. ) and restart the service, it connects OK without problems. I have all required ports open. . The status shows green (Ready), but I cannot connect. Maybe set the DNS manually to the local IP of rustdesk server in hosts file or whatever you are using for DNS on the windows server. For reasons of brevity, I have dubbed this latter application "server1," in order to tell it apart from the rustdesk-server application (dubbed "server2"), which, as far as I can tell, is the application that implements the relay/rendezvous server. Has something changed lately to justify this kind of behavior? I tried resetting every Dec 12, 2024 · rustdesk 自建服务，如果自建web好像需要21114的端口，要pro 但是，那个21118和21119是不是就可以不需要pro，用公共的web客户端连接呢？ Feb 27, 2024 · I am using the latest Android clients to access my computers using default Rustdesk severs. Apr 28, 2024 · RustDesk一款类似向日葵和todesk的远程软件，该软件开源，目前可以用户自建使用，当然前提你要有一台有公网IP，且网络不太差的服务器。 Do you self host the server? I have not seen any issues with it. Feb 5, 2022 · Win10 on home wifi trying to connect to remote linux host at work, I also was getting Failed to connect via rendezvous server after a long timeout. rs Aug 28, 2024 · Install 1. Suggestions? Sep 6, 2024 · 最新的1. When I try, it says "Failed to connect to relay server: Please try later" I cannot figure out why the LAN computer shows "ready" but cannot connect to another client. it will say Failed to connect to 192. Video 2. Dec 25, 2024 · When I connect the LAN devices, it will say Failed to connect to rs-ny. The Problem is i always get Failed to connect via relay server. 110:21118. On a different network even though client shows "Ready", not able to connect successfully Error: "Failed to connect to relay server: Please try In this scenario, I will get "cannot connect to relay server" error message. Someone was able to track down the issue by using a VPN and then they could connect. The error shown is: RustDesk offers an open-source remote desktop solution with self-hosted server options. I am having a similar problem using a windows Rustdesk self hosting server setup - also getting the "Not ready. 10-1 supported to connect with RustDesk Public Rendezvous Server? Do you have this issue too? Thanks. Nov 4, 2024 · Only able to connect if both PCs are on same network. How to Reproduce Verify that RustDesk Public Rendezvous Regarding the network size, if the TCP hole punching direct connection fails, the relay traffic will be consumed. Custom client generator (Pro only, basic plan or custom plan) You can have your own name, logo, icon, configuration, be signed and more. I installed Rustdesk-server on my Raspberry pi 4B with docker and opened all the necessary ports on my router. 0 on PC and Android, try to connect to Android using a relay server. It doesn't matter whether it's a direct connection (i. Apr 26, 2024 · with a spinning wheel for some time and then it shows "Connection Error: Failed to connect via relay server: Timeout: Please try later. But, most of the times, i am in a scenario where i ask the other person to download Rustdesk client from the official website but then i'm unable to connect to them. And the port you had like :553xx looks like a random high port that is trying to use Nat-Hole Punch to make a connection. 手动配置 在 Another thing to check is if you can even access rustdesk at all, by just using the rustdesk ID of whatever device you're trying to connect to. Machine 2 & 3 can connect to (and control) each other with out much in the way of problems (I do have to use direct IP connection on one of them, but that's a separate issue). pfSense is really strong though and will block those. I connect to about 16 client systems in order to do remote maintenance and tech support. It covers how to configure both the Rendezvous server (hbbs) and Relay server (hbbr) through various methods, including command-line arguments, environment variables, and configuration files. Why Use RustDesk? Compared Apr 29, 2025 · 在使用RustDesk远程控制软件时，部分Windows 10用户遇到了一个特殊的连接问题。 具体表现为：首次安装并运行RustDesk客户端时，能够正常连接到服务器；但当关闭客户端后再次启动时，却无法建立连接。 Apr 5, 2024 · I'm using a VPS from Strato for the RustDesk Relay Server. Unifi USG Pro 4 has 21114-21119 TCP and 21116 UDP forwarded to the RPi. Explore our professional on-premise licenses. Both PC and Android need to be on totally different systems (via inet) and relay server itself should not be used. Dec 15, 2022 · I am hosting Rustdesk on my server and have correspondingly, linked the client on my system to my server. e. com:21116: Please try later". Melden Sie sich bei Ihrem RustDesk-Server an. Steps taken: I am running the bog-standard RustDesk client, both locally as well as on all personal assets, family workstations, customer workstations or customer assets. We would like to show you a description here but the site won’t allow us. Some comments around Reddit have made me question if I understand how Rustdesk works. In addition to that, I can connect to most users that are connected over the vpn. 04 running X11 Windows 10 PC Windows 11 Laptop I can connect as follows: Ubuntu m Feb 13, 2025 · Why computers not on my lan cannot see computers on my lan getting failure to connect to relay server. I've searched and searched but haven't been able to find anything that would point me in the direction that maybe I set it up wrong, etc. The ID server then attempts to connect A and B directly to each other using hole punching. Jan 1, 2010 · The RustDesk Android or iOS client should be able to connect to remote targets (Windows or Android) over the local network using the same self-hosted server, without any permission errors. g. Laptop is configured with my dynamic DNS provider name. Aug 7, 2023 · "Connection ErrorFailed to connect via relay server: Failed to connect to relay server: Please try later" But if run VPN connect (OpenVPN, Ouline, etc. ". 11) to the Relay Servers. I along with others reported the issue and it was fixed a few days later. I am able to track packets from outside client PCs to and through the firewall and seemingly pointed at the rustdesk server when I try to connect to them, I get "Failed to connect via relay server: failed to connect to relay server" Apr 26, 2024 · Bug Description The RustDesk Android service shows as "Ready" in green but occasionally shows "Connecting to the RustDesk network" in red. 3） 一款免费、简单、高效的在线数据库设计工具 更复杂的代码，为何跑得快了10倍？ 一次Draw Call优化引发的 Jul 12, 2025 · Result: clients still report “Failed to connect to relay server”; root cause undetermined. Hopefully that information helps. rustdesk. Add your relay server IP addresses or DNS names (DNS is supported as of version 1. Please check your connection" in any clients that are set to use the self hosted server I have a fixed IP address from my internet provider, with DNS mapping of this to rustdesk. in rustdesk desktop, i only need to enter my self-host id server adress, but ios client said failed to connect to relay server w Apr 18, 2025 · Logging and Troubleshooting Relevant source files This page documents the logging system in RustDesk Server and provides guidance for troubleshooting common issues. I can connect from the machine 1 (the one with the server instance running) to both machines 2 & 3. 如何从 RustDesk Server开源版本 转换为 RustDesk Server Pro？ 从 https://rustdesk. prime. If hole punching fails, A will communicate with B via the relay server (hbbr). The particular error is "Failed to connect via relay server", shown by whoever initiates the connection. It works very well on LAN but shows "failed to connect to relay server" for outside connections. then when i try to connect to a remote machine, it says unable to reach the server and 'not ready' gets shown on screen. ( Method depends on your router ) ==> [xxxxx] => {LAN ip of host} RustDesk Client On your RustDesk Client For more details, check this. 1. Oct 30, 2022 · Perhaps the windows client is trying to connect to the public IP host of the rustdesk server and it can't go out of your firewall and come back in. html 获取许可证，查看 license 页面了解更多详细信息。 概述 有多种方式可以配置 RustDesk 客户端使用您自己的自托管服务器，我们将在下面介绍一些方法。 1. nz subdomain set up using cloudflare. Once the clients are connected that the actual session data is transmitted peer to peer between the two clients and if the two clients are on the same network just over the LAN. 10-1 Additional Context Is the RustDesk Public Rendezvous Server is back? Is Android service version 1. The traffic of a relay connection is between 30 K/s and 3 M/s (1920x1080 screen) depending on the resolution settings and screen update. And my network is OK. What RustDesk Pro - Install Additional Relay Servers with Geo Location using docker Note The simple install creates a relay server (the hbbr process) implicitly on the same machine, you do not need to specify relay server explicitly. Gehen Sie zu dieser Seite. My understanding is that the relay servers are only used to establish connections between clients. Dec 1, 2023 · Both of these RustDesk assets are now dead in the water, as I cannot connect to them. From outside my home network I can connect, but if on my home network (same as computers I am trying to connect to) I get "failed to connect to relay server" If I turn off WiFi and use the telephone network I can connect. RustDesk still need ID server to let client identify each other, so you can't connect each other unless you use Direct IP to connect. When connecting to a remote host, the relay settings in its rustdesk will override the client's relay server settings in a silent state, which can lead to some very confusing behavior such as: if the ID server and the relay server settings are the same, you can connect to the ID server normally, but you cannot connect to the relay server. 168. May 19, 2025 · Overview This documentation provides a detailed walkthrough of how to set up and use RustDesk, a free, open-source remote access software that allows users to self-host their own relay and rendezvous servers for secure and low-latency remote connections across Windows, Linux, macOS, and mobile platforms. 28-8. 手动配置 在 Apr 20, 2024 · I used PC2 Within the same LAN to install rustdesk-client, I set the client ID/Relay server with the LAN IP of PC1, it show Ready. 面对您遇到的“failed to connect to rs-ny. Installed using the install script. So from this PC at work, I can connect to the public relay server and connect to the one Home PC. dncmybcpkkuahccnmamabvywbrdclgyhsardukzznnvqwpqiztvzpo